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Your Top Questions, Answered
Answers about installation, restocking, custom product requests, and billing. Can't find what you need? Reach out and we'll help you directly.
How quickly can a vending machine be installed?
Most installations are completed within 7–10 business days after site approval. Our team coordinates with you to ensure a smooth, hassle-free setup with minimal disruption to your location.
How often are the machines restocked?
We monitor inventory remotely and restock machines at least once every two weeks, or more frequently if needed, to guarantee your favorite snacks and drinks are always available and fresh.
Can I choose which products are stocked in the machine?
Absolutely. We offer a wide range of snacks and beverages, and you can customize your machine's selection to match your preferences or the tastes of your staff and visitors. If we can get it, we'll stock it for you. Simply contact us or fill out the request form.
Are your machines energy efficient?
Yes, our machines use energy-saving LED lighting and efficient cooling systems to minimize environmental impact while keeping products fresh and accessible.
How do I get a refund?
We're not perfect, and sometimes issues happen. Simply contact us or fill out a support ticket and we will work with you to get you squared away.
My transaction was cancelled, why do I see a pending charge on my account?
Even though the transaction was cancelled, you may see a pending charge on your bank account. This is due to the payment processor establishing a connection with your bank. The pending charge will disappear within 3–5 business days. If it does not, please reach out to us and we'll get you squared away.
A product didn't dispense; do I still get charged?
Our machines are equipped with cameras and sensors to avoid you being charged for a product that didn't dispense. However, if you did get charged, you can fill out a support ticket or contact us directly.
How-to videos
Videos coming soon
Short walkthroughs on using the machines, payment options, and common troubleshooting are on the way. Check back soon.
Still need help?
Reach out directly, or use the support form to submit a request for your specific machine.